Refund Policy

We maintain a customer-friendly return and refund service to guarantee a satisfying shopping experience for all buyers. All temperature control sleep equipment sold on our website supports a 60-day return window starting from the day you receive your package. If you are unsatisfied with the performance, function or overall experience of your purchased unit, you may submit a valid return request within this valid period.

All returned items must remain intact, complete with original packaging, accessories and manuals, and free from man-made damage caused by improper operation, unauthorized disassembly or long-term misuse. We will conduct a full inspection of each returned parcel after receiving it to confirm compliance with our return standards before proceeding with refund arrangements.

Once the inspection is completed and your return application is approved, we will process your full refund within 5 to 10 business days. All refunds will be calculated and issued uniformly in USD based on the original transaction amount shown during checkout. No extra conversion fees or hidden charges will be deducted from your refund balance.

After the refund is released, funds will be sent back to your original payment channel automatically. The actual arrival time of funds relies on the processing speed of your bank or payment platform, and we are not liable for delays generated by third-party financial institutions.

If you have any questions about return application steps, inspection standards or refund progress, you can reach our support team for timely assistance. We follow standardized transparent after-sales rules to fully protect the legitimate shopping rights of every global customer.