Privacy Policy

Introduction

Your personal privacy is our top priority, and this Privacy Policy clearly defines how we collect, store, utilize, protect and share your personal data when you browse our website, place orders, submit service requests or interact with any online shopping functions. This policy applies to all website visitors, registered shoppers and global customers who complete purchases on our platform, covering all data processing procedures for order fulfillment, logistics arrangement, after-sales handling and website daily operation. By accessing and using our website, you fully acknowledge and agree to all data practices specified within this policy.

Information We Collect

We gather two main categories of information from users through voluntary submission and automatic system recording.

1. Voluntarily Provided Personal Information When you complete checkout, submit after-sales requests or send consultation messages, you actively provide identifiable personal data including your full name, shipping delivery address and payment transaction information. Such information is solely used to finish order delivery, payment verification and refund processing in line with our 60-day return rules with unified USD settlement.
2. Automatically Collected Technical Data Every visit to our website triggers automatic recording of non-identifiable technical data such as device IP address, browser type, operating system, page access records, residence duration and clicked product pages. We deploy cookies, pixel tags and similar tracking tools to record browsing behaviors, optimize page loading speed, adjust product display logic and analyze overall website traffic performance. You may disable cookie functions via your browser settings at any time, though partial shopping functions including checkout and order tracking may be restricted after disabling cookies.

How We Utilize Your Collected Information

All collected personal data will only be applied to legitimate shopping-related purposes without unauthorized extra usage beyond the listed scope:

• Process your submitted orders, arrange warehouse shipment within 1 to 3 business days, generate tracking codes and coordinate global delivery to ensure smooth receipt of bed temperature control equipment with estimated 6 to 12 business day delivery;
• Verify payment identity, confirm transaction validity and complete refund processing within 5 to 10 business days after returned goods inspection;
• Respond to customer service inquiries regarding logistics delays, product quality, return applications and policy explanations;
• Optimize website layout, product display and overall shopping experience by analyzing anonymous browsing data;
• Send optional product update notifications only if you explicitly opt into subscription services;
• Retain transaction records to comply with local legal supervision requirements for financial audit and shopping dispute resolution;
• Block fake orders, fraudulent transactions and abnormal access to safeguard the account security of all users.

Third-Party Information Sharing Rules

We will never sell, rent or trade your complete personal identifiable information to irrelevant marketing institutions for commercial profit. Limited information sharing only occurs with trusted service partners assisting website operation and order fulfillment, and all cooperating parties must sign strict data confidentiality agreements:

1. Payment Service Providers: We transmit necessary payment verification data to secure payment platforms to complete checkout transactions, and all financial data is encrypted under industry standard security protocols;
2. Global Logistics Partners: We share your shipping name and delivery address with couriers to arrange parcel delivery, and logistics providers are prohibited from utilizing your address information for non-delivery commercial activities;
3. Website Technical Suppliers: Hosting, anti-fraud and traffic analysis service providers receive anonymized browsing data to maintain website stability and block abnormal access;
4. Legal Mandatory Disclosure: We may release your personal information when requested by local laws, court subpoenas or official regulatory investigation to fulfill legal compliance obligations.

Data Security Protection Measures

We adopt multi-layer industry-standard security technologies to shield your personal and payment data from unauthorized access, leakage, tampering or loss. All sensitive information including payment credentials is fully encrypted during transmission and storage on secure servers. We conduct regular system security inspections, update firewall protection tools and limit internal staff access to personal data only for order processing demands. Though we implement strict protective mechanisms, no online data transmission method can guarantee zero risk of information leakage, and you shall take responsibility for protecting your account login information and avoid sharing personal access credentials with others.

Data Retention Standards

We store your personal information only for the minimum time required to complete corresponding service purposes. Finished order transaction records will be retained within the period required by local financial and tax regulations to handle potential return disputes, refund reviews and official audits. If you submit a request to delete your account and personal data, we will erase all identifiable information after finishing all pending shipments and refund procedures. Anonymous aggregated browsing statistical data without personal markers may be preserved long-term for continuous website optimization analysis.

User Privacy Rights

Based on regional privacy protection regulations, you hold multiple controllable rights over your personal information stored on our platform:

• Right to access: You may request a full copy of all personal data collected under your account;
• Right to correction: You can submit requests to revise inaccurate shipping address, contact information and order records;
• Right to deletion: You may apply to delete your account and all attached personal information after all pending orders and refunds are fully completed;
• Right to opt-out: You can unsubscribe from promotional notification emails at any time and disable tracking cookies via browser settings;
• Right to limit data usage: You may submit requests to restrict our use of your personal information for non-essential marketing analysis.

Children’s Privacy Protection

Our website and sleep temperature control products are designed exclusively for adult users. We do not intentionally collect any personal information from users under 13 years old. If we accidentally receive identifiable data from minors without guardian consent, we will immediately delete all related information upon receiving relevant notification and stop all subsequent data processing activities.

Policy Update Notice

We reserve the right to revise and update this Privacy Policy according to adjusted local privacy laws, upgraded website service functions and optimized data processing standards. Once revisions take effect, the full updated text will be posted on our website’s legal policy page. Your continued use of the website after policy updates represents your full recognition and acceptance of the revised data management rules.

Privacy Related Consultation

If you have any questions, doubts or requests regarding this Privacy Policy, personal data storage, information deletion or privacy right exercise, you may reach our customer support team through official website service channels at any time. Our professional team will respond to all privacy-related inquiries and process your data requests within a reasonable processing cycle.